Freelance Customer Support Specialist

Join Mangrove Corp, a leading printing solutions provider, as a Freelance Customer Support Specialist in beautiful Bali! We are seeking a dynamic and customer-focused professional to deliver exceptional service to our clients. This role offers the opportunity to work with cutting-edge technology and innovative solutions, while contributing to the success of our clients' projects. As a Freelance Customer Support Specialist, you will be the first point of contact for our clients, providing them with the support they need to achieve their goals.

In this role, you will daily interact with clients from various industries, including hospitality, retail, and corporate sectors. You will use tools like Zendesk, Slack, and Google Workspace to manage and resolve customer inquiries efficiently. This position is perfect for someone looking to leverage their customer service skills in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line support to clients, resolving their inquiries and issues promptly and professionally.
• Use Zendesk to track and manage customer support tickets, ensuring timely responses and follow-ups.
• Collaborate with cross-functional teams to escalate complex issues and find effective solutions.
• Utilize Slack for real-time communication with the support team and other departments.
• Leverage Google Workspace tools to document and share information, maintaining a high standard of organization.
• Conduct regular client satisfaction surveys to gather feedback and improve service quality.
• Stay updated with industry trends and best practices in customer support to continuously enhance your skills.
• Participate in team meetings and contribute to the development of support processes and protocols.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer support or a similar role.
• Proven track record of delivering exceptional customer service and resolving complex issues.
• Fluency in English, both written and spoken, with excellent communication skills.
• Proficiency in using tools like Zendesk, Slack, and Google Workspace.
• Strong problem-solving skills and the ability to work well under pressure.
• Experience in the printing industry is a plus.
• Ability to work independently and manage time effectively.

🛠️ Keahlian

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