Admin Warranty Service Specialist

Join PT Global Service Solutions as an Admin Warranty Service Specialist in Jakarta and play a pivotal role in ensuring seamless warranty claim processing, customer satisfaction, and operational efficiency. This position is ideal for detail-oriented professionals who thrive in a fast-paced environment and are committed to delivering exceptional service.

As an Admin Warranty Service Specialist, you will be at the heart of our operations, managing warranty claims from initiation to resolution. You'll work closely with our technical teams to ensure accurate and timely processing of claims, while also providing exceptional customer service to our clients. This role offers a unique opportunity to grow within a dynamic and innovative company that values its employees and invests in their professional development.

📋 Tanggung Jawab Pekerjaan

• Manage and process warranty claims from initiation to resolution, ensuring accuracy and adherence to company policies.
• Coordinate with technical teams to gather necessary information for claim processing.
• Maintain and update warranty claim records in our internal system, ensuring data integrity and compliance.
• Provide exceptional customer service, addressing customer inquiries and resolving issues promptly.
• Monitor warranty claim trends and identify opportunities for process improvement.
• Assist in the development and implementation of new warranty claim procedures and policies.
• Ensure compliance with all relevant regulations and company policies.
• Stay updated with industry trends and best practices in warranty claim management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in warranty claim administration or a related role.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with warranty management software such as ServiceNow or similar.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to work under pressure.
• Familiarity with warranty claim processes and procedures.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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